Meadows Veterinary Centre Meadows Veterinary Centre Meadows Veterinary Centre Meadows Veterinary Centre

Terms and Conditions

MEADOWS VETERINARY CENTRE LTD

TERMS AND CONDITIONS

 

OFFICE HOURS

OLDMELDRUM      Monday - Friday                           8.30am - 6.30pm

                                Saturday                                      8.30am - 12.30pm

NEWDEER             Monday, Thursday, Friday           8.30am - 6.30pm

                                Tuesday and Wednesday           8.30am - 5.00pm

                                Saturday                                      8.30am - 12 noon

 

OPERATIONS

All operations would normally be carried out at our Oldmeldrum Branch.

 

CONSULTING HOURS

All consultations are by appointment to minimise waiting times. Please conact the surgery during office hours to arrange a suitable time.

OLDMELDRUM      01651 872481

NEWDEER              01771 644205

 

FEES 

All, fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on the case and according to the drugs, materials, consumables and diets used. If requested, you will receive a detailed fee note for every consultation, surgical procedure or transaction with us.

 

ESTIMATE OF TREATMENT COSTS

We will be happy to provide a written estimate as to the probable costs of a treatment. Please bear in mind that any estimate given can only be an approximate - often a pets' illness will not follow a conventional course.

 

METHOD OF PAYMENT

Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:

       >CASH

       >CHEQUE

       >CREDIT/DEBIT CARD - Switch, Mastercard, Visa, Delta, American Express              (either in person or over the telephone)

       >INTERBANK PAYMENT (Please ask for details)

 

SETTLEMENT TERMS

All small animal consultations required to be paid for on the day of the visit to the surgery or at the end of treatment. You will be informed, on request of the price of any medicine that may be dispensed for your animal. Further information on the proces of medicines is available on request. Should an account not be settled by the end of the month then a reminder will be sent with an additional accounting fee in respect of administration costs incurred. Should it be necessary for further reminders to be sent further charges will be incurred. After due notice to you, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt (such as production of reports, correspondence, court fees, attendance at court, phone calls etc). Any cheques returned by our Bank as unpaid, any credit card payments not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum, together with further charges added in respect of bank charges and administrative costs.

SECOND OPINIONS, REFERRAL AND SPECIALIST SERVICES

Specialist Veterinary care is now available at a number of Referral Veterinary Practices and Universities. If such care is appropriate foryour animal we will reommend and discuss the costs/benefits of referring your animal or involving a specialist in their care. Fe incu rred at Refferal Practices remain entirely the responsibility of the owner and must be paid directy, or via insurance to the practice/university concerned. The MEADOWS VETERINARY CENTRE LMITED vets work closely as a team. Should you feel you would lke another opinion o your animal's condition or health from within the team at any stage please ask. We are always happy to arrange a second opinion with other vets within the practice or referral to a specialist as above.

 

INABILITY TO PAY 

If for any reason you are unable to settle your account as specified above, we ask that you discuss the matter as soon as possible with the Practice Manager.

DRUG ORDERING

Please telephone the surgery during office hours to place drug orders give 24 hours notice.For items required more urgently you will be given a time when your order will be ready for collection. This allows us time for our order to be checked and authorised by one of our large animal veterinary surgeons. We ae legally obliged to visit yor premises on a regular basis, normally annually for cattle and sheep. You will be informed, on request of any medicine that may be dispensed for your animal. Your veterinary surgeon may prescribe POM-V's only for animals under your care

 

INSURED CLIENT 

It is the responsibility of the client to settle our account direct with us as detailed in the Settlement Terms above, and to reclaim any amounts covered by their policy from the Insurance Company concerned.

After settlement of our invoice, we will assist clients by submitting insurance claim forms on their behalf. The client should complete and sign the owners section of the claim form and then forward it to us. We will complete the vet section and submit the claim to the to the insurance company with a full clinical history on your behalf. Payment due under your individual policies will then be made by your insurance company direct with you.

 

PRESCRIPTIONS AND REPEAT PRESCRIPTIONS 

All veterinary practices are required to adhere strictly to current legislation, your veterinary surgeon may prescribe POM-V's only for animals under their care, and it is a legal requirement that before we can prescribe medication to your pet, we must ensure that we have examined that pet within the last 3-12 months, depending on the medicine and individual case. The current charge for a re-examination is £19.76

Should you require a repeat prescription, please telephone the surgery, giving a minimum of 24 hours notice of your requirements. Our staff will check your records to ensure that we have examined your pet within the required period, and either arrange to dispense your medication, or to make an appointment for your pet to be examined by the vet. You may buy vet-only medicines (POM-V)  from alternative sources (another veterinary surgeon or chemist) by requesting a written prescription.These are available from this practice.

 

Flea and Worm Treatments

With regard to worm and flea treatments, the following products can be dispensed to you without requiring any